Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants).
- Custom products (e.g., special orders or personalized items).
- Personal care goods (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.
If you have questions or concerns about your specific item, please contact us at getflyroyale@gmail.com.
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Refunds
We offer refunds only for:
- Damaged or defective products.
- Incorrectly labeled or wrong items received.
To request a refund:
1. Email us at getflyroyale@gmail.com with photos of the damaged or incorrect items.
2. If approved, refunds will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund.
If you have not received your refund after 15 business days, contact us at getflyroyale@gmail.com.
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Exchanges
We do not offer exchanges as all our products are made on demand. If you're unsure about sizing, refer to the sizing chart available on each product page.
If an item was mislabeled, contact us at getflyroyale@gmail.com within one week of receiving your order. Include your order number and photos of the mislabeled item. We’ll send you a replacement or issue a refund.
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European Union 14-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must meet the return criteria outlined above.
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Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at getflyroyale@gmail.com so we can resolve the issue.
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Shipping Policy for Returns
- If your return is accepted, we’ll provide a return shipping label and instructions on how to send the package back. Items sent without prior approval will not be accepted.
- Unclaimed shipments or those with insufficient addresses will be returned to our facility. Customers are responsible for reshipment costs after providing an updated address.
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How to Start a Return
1. Click the profile icon in the store's navigation or visit our [returns page](https://shopify.com/66869035303/account) to request a return.
2. Log in to your account:
- Enter your email and follow the verification process.
3. Select the order and items you wish to return.
4. Provide a return reason and note.
5. Submit the return request.
If your return request is approved, we’ll send you instructions and a shipping label.
For assistance, contact us anytime at getflyroyale@gmail.com.